Business Support Specialist

Location: Warsaw, Poland
Hybrid model of work: 3 days in office, 2 remote per week

ABOUT ASTRAZENECA

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person.

SITE DESCRIPTION

Welcome to Warsaw Site, one of over 400 sites here at AstraZeneca, providing a collaborative environment where everyone feels comfortable and able to be themselves is at the core of AstraZeneca’s priorities, it’s important to us that you bring your full self to work every day.

Please note that we are working in a hybrid model of 3 days per week from the office in Warsaw

JOB OVERVIEW

Business Support Specialist will provide a variety of business support in different projects to all R&D departments in Europe and NAM according to set policies and procedures. The role encompasses a variety of standard tasks and functions to assist the business unit. Serving as the first point of contact for numerous stakeholders, the role significantly influences the perceived reputation of the department it represents. 
Excellent interpersonal and communication skills are required, as demonstrated by the ability to work effectively with others at all levels of the organization and externally.

Tasks may include support in different projects, processes and systems, with usage of modern digital tools, however main scope will be support in raising/amending purchase requisitions.

Typical Accountabilities

• Support in raising new purchase requisitions and amending existing purchase orders on behalf of R&D study leaders
• Checking status of PR and providing regular updates to customers to ensure there are no delays in purchase order being generated. Investigating PO issues on behalf of Stakeholders
• Support in different projects requested by R&D Stakeholders if needed (for example: administrative support, Capital Management, SharePoint etc.) and ensuring improvement projects adhere to regulatory requirements
• Independently and pro-actively resolving issues and challenges related to supported projects and actively searching for continuous improvement in all areas to simplify ways of working
• Exhibit a comprehensive understanding of business operations and a strong dedication to customer satisfaction to effectively support a specific customer group
• Initiate or engage in projects focused on improving processes
• Actively contribute to knowledge sharing within the Team while identifying opportunities for improving processes and workflows, striving for more efficient operations
• Participate in training and development programs for specialists or other relevant training initiatives
• Collaborate with cross-functional teams to ensure data integrity and quality
• Proactively promoting modern digital tools like Modern SharePoint, MS Teams, MS Forms to help maintain “Digital R&D”
• Meeting all SLAs and KPIs established for R&D Central Business Support Team
• Assuring all activities are compliant with AZ rules, values and behaviors

Qualifications, skills and experience:
Essential:

• Fluency in English (min B2)
• Prior business support or customer service type of experience
• Ability to exercise considerable discretion, judgment, tact and diplomacy
• Demonstrated abilities to take the initiative to respond to rapidly changing priorities
• Attention to details, multitasking, excellent organizational skills with a meticulous approach to tasks
• Excellent interpersonal and communication skills as demonstrated by the ability to work effectively with others at all levels of the organization and externally
• Demonstrated ability to work successfully in a team environment
• Excellent knowledge of working with IT tools and MS programs: Microsoft 365 applications, quick learning and implementation of new digital tools
• Experience of working in a fast-paced global environment balancing competing priorities
• Ability to communicate effectively and confidentially with local and global stakeholders
• Agility, flexibility and adaptability to meet changing business demands

Desirable:

• Experience in communication with high level stakeholders
• Identify inconsistencies or discrepancies in data and troubleshoot potential issues
• Analytical skills with the ability to process and synthesize large volumes of information
• Some project management skills to effectively manage small projects on behalf of the stakeholder/ line manager would be considered as advantage
• Microsoft PowerPoint and Adobe skills
• Microsoft Excel
• Familiarity with Coupa system / Service Now

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.